Question 1

What is your cancellation policy?

Accepted Answer

Scheduled/daily flightsCancellation If you cancel your flight, a cancellation fee of 300 SEK will be charged.Cancellation up to 7 days before departure - paid amount is refunded minus cancellation fee. Cancellation 1-6 days before departure: 50% of paid amount is refunded minus cancellation fee. Cancellation within 24 hours before departure: no refund. RebookingWith rebooking guarantee you can rebook your trip up to 72 hours before departureOther flightsCancellation and rebooking is free of charge up to 7 days before departure. Cancellation 1-6 days before departure will be charged 50% of the trip price. Cancellation within 24 hours before departure will be charged the full price of the trip. Rebooking later than 7 days before departure will be charged 300 SEK/person

Question 2

What is meant by small and large helicopter?

Accepted Answer

We have divided all our different helicopter models into two categories; small and large.The small helicopter can carry up to 4 passengers but a maximum of 400 kg (passengers + luggage).The large helicopter can carry up to 6 passengers but a maximum of 600 kg (passengers + luggage).

Question 3

What is meant by total weight? Does it include the pilot's weight?

Accepted Answer

The total weight is the weight of the passengers and their luggage. It must not exceed 400 kg for a small helicopter or 600 kg for a large helicopter. You do not need to include the pilot's weight as it is included in the helicopter.

Question 4

How early do I need to book?

Accepted Answer

The earlier you can book, the greater your chance of getting exactly the time and date you want.If it is high season, we can usually arrange a flight on the desired date, but you will need to be flexible with departure times if you contact us about a week in advance. Please note that the daily/scheduled flights have a limited number of seats. It is recommended to book well in advance to be sure of getting a seat.

Question 5

How should I pack to bring as much as possible?

Accepted Answer

There is a weight limit for our flights, but also a volume limit. We simply have to fit everything we need in the helicopter.In order to pack as efficiently as possible, it is best to pack in small, soft bags. If you are going to bring a hiking backpack, it is better to choose one without a steel frame, and to have the sleeping mat, sleeping bag, tent, etc. separately (not attached on your backpack). This way, we can easily fit the backpack into small spaces.

Question 6

Can I rent an emergency transmitter/satellite phone?

Accepted Answer

We at Fiskflyg do not rent out any equipment, but work with Laponia Adventures who have all such equipment. You can find their range and information here

Question 7

How do I book a flight?

Accepted Answer

To book, you can either write directly in one of the contact forms on the website or e-mail us at booking@fiskflyg.seYou can also call us (+46) 0973-400 32.Booking of our scheduled flights is done directly on the website through the booking system. Read more at: https://www.fiskflyg.se/en/reguljara-flygningar

Question 8

Can I book my own helicopter?

Accepted Answer

Yes, you can book your own helicopter.We have some scheduled daily departures to fixed destinations for a price per person, but it is also possible to book your own helicopter and thus have more options with destinations and departure times.

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